Services Research
Adopting a commercial approach across the service sector has become a fundamental requirement in recent years, and understanding customer satisfaction levels has become key to retaining and attracting new customers.
Automotive: Understanding consumer needs is imperative to increasing market share in an industry facing economic and environmental challenges. Our CSI programmes provide data on key factors relating to sales/lost sales and service for dealerships, identifying strengths, weaknesses and improvement opportunities. More
Public Sector: In recent years the public sector has been made more accountable and encouraged to adopt a more pragmatic commercial approach. We work with governments, local authorities and police forces placing the voice of the public at the very heart of the decision making process. More
Transportation: We talk to thousands of public transport customers each month covering a range of issues from personal security to innovative infrastructure and staff training initiatives to drive improvements in satisfaction. More
Utilities: Our products and services have evolved to support organisations to improve understanding of stakeholder requirements. In areas including water and gas sectors event based measures and accuracy of data are critical reporting criteria. More
For further information please contact: Richard Hepburn, Managing Director:
E: richard.hepburn@spafuturethinking.com
T: +44 (0)1 494 688 400