Allowing you to understand your customers’ social media conversations.
Social Sense helps you understand customer behaviour and changing attitudes to remain engaged and connected with them.
Our bespoke monitoring portal will specifically help you to link your social media, customer satisfaction and business metrics in one system. It also tracks commentary over time, identifying leading indicators of brand sentiment.
Whether used as a standalone social media tracker or as an accompaniment to primary research Social Sense helps you get closer to understanding your customers’ behaviour.
- Understanding early impressions of your ad campaigns
- Measurement of how opinion changes over time or in response to key events
- Understanding where your customers go online, and how you can influence their opinions
- Links to your customer satisfaction measurement